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SMS Policy

1. Introduction

 

Lightworkers Garden LLC (“we,” “us,” “our”) may offer SMS (Short Message Service) text communications to provide customers with order updates, promotional offers, and other relevant information. By opting in to our SMS program, you agree to the terms outlined in this policy.

2. Opt-In Process

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  1. At Checkout:

    • When you make a purchase on our website, you will have the option to receive text messages regarding your order status, shipping updates, and occasional promotions.

    • By selecting the checkbox or similar prompt labeled “Opt-In for SMS Updates”, you consent to receive text messages on the mobile number you provide during checkout.

  2. Consent to Receive Text Messages:

    • By opting in, you confirm that you are the current subscriber or authorized user of the mobile phone number provided.

    • Message frequency may vary based on order status, promotional schedules, or user interactions with our services.

 

3. Message & Data Rates

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  • Carrier Charges: Your carrier’s message and data rates may apply to any text messages we send. Check with your mobile carrier if you have questions about your plan and costs.

  • No Additional Charges: Lightworkers Garden LLC does not charge any separate fees for SMS subscriptions.

 

4. Content of Messages

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Depending on the preferences you select (if applicable), our SMS communications may include:

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  • Order Updates: Order confirmations, shipping notifications, delivery updates, etc.

  • Promotional Offers & Discounts: Sales, new product launches, exclusive member deals, etc.

  • Event Reminders & Announcements: If relevant, you may receive updates about upcoming workshops, pop-ups, or other special events.

 

5. How to Opt Out

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  1. Reply STOP:

    • You can unsubscribe from our text messages at any time by replying STOP to any SMS you receive from us.

    • Once you reply STOP, you will no longer receive SMS messages from Lightworkers Garden LLC.

  2. Email Request:

    • You can also opt out by emailing info@lightworkersgarden.co with the subject line “SMS Opt-Out”, including your name and the mobile number you wish to have removed.

    • Please allow up to 3 business days for the removal to be processed.

 

6. Help & Support

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  • Reply HELP: If you need assistance or more information, you can reply HELP to any SMS you receive from us.

  • Contact Customer Support:

 

7. Your Responsibilities

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  • Accurate Information: You are responsible for providing accurate mobile contact information and updating it as necessary.

  • Device Compatibility: You understand that SMS delivery may depend on your device’s compatibility and mobile network availability.

  • Respectful Use: You will not use our SMS service in any way that violates applicable laws or regulations.

 

8. Disclaimer of Liability

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  • No Guarantees: Lightworkers Garden LLC is not liable for delays in message delivery or the failure of any SMS to be delivered, as delivery is subject to effective transmission from your network operator.

  • Not Medical or Legal Advice: Our communications are for informational or promotional purposes only and do not replace professional medical, legal, or financial advice. Please consult a licensed professional if you have such concerns.

 

9. Privacy & Data Protection

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  • Personal Data: We handle personal data, including your mobile phone number, in accordance with our [Privacy Policy].

  • Third-Party Providers: We may use third-party SMS providers to send messages on our behalf. These providers are contractually bound to protect your data and use it only for the purpose of sending SMS messages.

 

10. Changes to This Policy

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  • Policy Updates: We may update this SMS Policy from time to time. Any changes will be posted on our website, and the updated version will be effective upon posting.

  • Continued Use: If you continue to use our SMS services after any modifications to this policy, you accept those changes.

 

11. Contact Information

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If you have any questions or concerns regarding our SMS Policy or services, please reach out:

 

Last Updated: January 6, 2025

 

Thank you for choosing Lightworkers Garden LLC and opting in to receive our SMS communications. We appreciate your trust and look forward to serving you.

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