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Return Policy

Introduction

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We want you to be fully satisfied with your purchase. If you are not, please review our Return Policy for eligibility and instructions.

 

Eligibility for Returns

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  • Timeframe: Returns must be initiated within 14 days of the delivery date.

  • Condition: Items must be unused, undamaged, and in original packaging with all tags and labels attached.

  • Exclusions: Certain items, such as perishable goods, custom orders, and clearance items, may not be eligible for returns. Additionally, digital and downloadable products are non-refundable (see our Digital Product Policy below).

 

Return Process

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  1. Contact Us: Email info@lightworkersgarden.co or call 844-HEX-YEAH (844-439-9324) to obtain a Return Authorization (RA) number and instructions.

  2. Packaging: Securely pack your item with all original packaging.

  3. Shipping: You are responsible for return shipping costs, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method.

  4. Inspection: Once we receive your returned item, we will inspect it. If approved, we will process your refund, store credit, or exchange as requested.

 

Refunds

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  • Method: Refunds will be issued to the original payment method (if possible).

  • Processing Time: Please allow 5–7 business days for the refund to appear on your statement once processed.

 

Exchanges

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If you wish to exchange an item for a different size or product of equal or lesser value, you must first return the original item following the above process. After that, you may place a new order for the replacement product.

 

Damaged or Defective Items

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If you receive a damaged or defective product, please contact us immediately. We may request photos or additional information to help process your claim quickly.

 

Contact Information

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If you have any questions about our Return Policy, please contact us at:

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Last Updated: 01/06/2025

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Thank you for choosing Lightworkers Garden LLC for your metaphysical supply needs. We appreciate your trust and look forward to serving you!

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