top of page

Customer Care Policy

Introduction

​

At Lightworkers Garden LLC, we value our relationship with each customer and aim to create a satisfying, uplifting shopping experience. Our goal is to foster a sense of community, authenticity, and trust. Here’s how we strive to provide exceptional customer care:

​

  1. Transparency & Honesty

    • Accurate Product Information: We ensure our product listings (including metaphysical tools, crystals, spiritual décor, and other items) are described as accurately as possible.

    • Clear Pricing & Fees: All prices, shipping costs, and taxes (if applicable) are clearly displayed at checkout.

  2. Responsive Support

    • Multiple Contact Channels: Whether through email, phone, or social media, our team is available to assist with product questions, order updates, or general inquiries.

    • Timely Responses: We strive to answer all inquiries within 1–2 business days.

  3. Quality Assurance

    • Hand-Selected Products: Our team carefully selects high-quality, ethically sourced items whenever possible.

    • Packaging & Care: All orders are packed with care to ensure items arrive safely.

  4. Customer-Friendly Policies

    • Easy Returns & Exchanges: We offer a 14-day return window for most items (see our [Return Policy] for details). Our hassle-free process is designed to make sure you feel comfortable with your purchase.

    • Digital Purchases: While digital products are non-refundable, we provide support to help resolve technical issues promptly.

  5. Community Engagement

    • Workshops & Events: We occasionally host or participate in events to connect with our customers and community on a deeper level.

    • Feedback Welcomed: We value your input. Suggestions, reviews, and testimonials help us refine our product offerings and services.

  6. Respect & Privacy

    • Confidentiality: We take your privacy seriously, adhering to strict data protection measures as outlined in our [Privacy Policy].

    • Empathy & Consideration: Our staff is trained to handle customer requests with understanding and professionalism.

 

We want you to feel confident and supported every time you shop with us. If you have any questions or concerns, please reach out using the contact details below:

​

​

​

Last Updated: 01/06/2025

​

Thank you for choosing Lightworkers Garden LLC for your metaphysical supply needs. We appreciate your trust and look forward to serving you!

bottom of page